Our Crypto Platform

Incident on September 7th, 2021

On September 7, 2021, at 1pm EST, we experienced an issue with our content delivery provider. We leverage a worldwide content delivery network to serve our customers around the globe. Due to a misconfiguration in the cache, two network requests that contain the holdings of a portfolio as well as a list of all connected wallets were cached and delivered to users of our mobile app during the time window of 1 p.m. EST – 1:30 p.m. EST.

This led to a situation where those users who refreshed their mobile app would see a specific portfolio that was not their own. This portfolio belonged to another user. Accordingly to our telemetry, we estimate that the erroneously cached data was shown to 400 users. As of 1:30 pm EST on September 7th, 2021 we had identified and resolved the issue.

While at no point personal information like email, username, or address was disclosed we take this issue very seriously as it is our mission to keep our users’ data safe. We have taken all steps necessary to prevent a similar situation in the future. The misconfiguration was removed and the process associated got improved.

I apologize for any inconvenience caused and assure you that your data is safe with ACCOINTING. If you have any further questions, please don’t hesitate to reach out.

Yours sincerely,

Can Kattwinkel

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